Nearby CX combines the best of multilingual human support and AI technology to deliver a seamless, personalized customer experience available 24/7.
What makes working with us different from a large offshore provider.
Unlike traditional call centers, our specialists are trained specifically on your company culture and business processes.
Benefit from the power of advanced data science for your analytics without having to invest in complex infrastructure or in-house engineering.
We connect directly to your existing CRM environments, or provide our own management tools for a turnkey setup.
Your data stays strictly protected under rigorous DPA agreements and processing compliant with European requirements.
From dedicated human support to predictive intelligence, at every stage of the customer relationship.
A team of experts dedicated to your brand, with no language barrier, deployable on your tools or through our own software suite.
Boost your team's responsiveness with natural language processing algorithms.
Anticipate cancellations and protect your revenue with machine learning.
Unlock the value of your phone and written conversations in natural language.
A layer of AI agents that answers your customers in writing, and hands over to a human advisor as soon as the situation calls for it.
The same answers in writing, on your website, app or messaging channels, with handover to a human advisor when needed.
An AI that doesn't just answer: it acts, within your rules (look up a file, change a booking, trigger an action).
Nearby CX supports very different clients. Our model adapts to each one: the same quality standard, workflows built around your business.
A professional CX operation you can trust.
Customer support, technical support, back-office and other services, depending on your needs.
Service models built to last, with clear and measurable follow-up.
Remote teams, clear processes and technology to serve your customers across countries.
See how the synergy between our multilingual human support and our predictive data science models transforms the customer experience and accelerates growth.
Early detection of attrition risk and proactive re-engagement
A major subscription-based services company faced silent attrition: 15% of its customers cancelled every year without ever contacting support or expressing dissatisfaction. Traditional win-back campaigns arrived too late.
24/7 omnichannel customer support in 8 languages without payroll overload
A fast-growing international company saw an exponential rise in customer requests across 6 countries. Its in-house support team was overwhelmed, leading to response times over 48 hours and a drop in CSAT/NPS scores.
Unlocking 100% of voice and written conversation flows
A services group handling a massive flow of calls and chats couldn't unlock the data from its conversations. The root causes of dissatisfaction stayed hidden and never reached the product or leadership teams.
Illustrative examples: results vary with each client's context and scope.
A single point of contact, from contract signature to ongoing management: everything you need to follow your service transparently.
Role-based access: each client only sees their own information. Designed to work on mobile.
Preview of the client workspace interface — sample data.
At Nearby CX, we believe customer satisfaction doesn't rest on response speed alone, but on the relevance and empathy of every interaction.
By combining the expertise of our multilingual teams with cutting-edge predictive analytics and artificial intelligence, we help companies across every industry build a lasting, human, retention-focused customer relationship.
We take data protection seriously, not as a checkbox, but as part of how we work every day.
We work under a formal Data Processing Agreement (DPA) with every client, compliant with UK and EU GDPR.
Each client's data is only accessible to the agents assigned to that account.
Ask us for our Data Processing Agreement and data handling guide before any commitment.
Talk with our experts to assess your support needs and discover our complimentary predictive AI audit.